C7/13-15 Forrester St,

Kingsgrove NSW 2208.

Opening Hours

Mon - Fri: 09:00 to 05:30

Asus Laptop not turning on

Chat Transcript 
IT Tools Pty LtdHi, Can I help? 
Visitor 134056Hi, so I tried to turn on my laptop this morning and it turned up as a black screen. I have tried turning it off and back on again but it still doesn’t work.
Hussmake and model pls
Visitor 134056Asus
Model is
Hussany lights on when you turn on
Visitor 134056Just the little one on the power button
Hussdoes this come on when you turn on the laptop or when you plug the charger?
Visitor 134056When I turn on the laptop
HussOK, what happens when you plug the charger
does the charging indicator come on ?
Visitor 134056Same thing but the charging indicator comes on as well
HussOK, we will have to inspect this laptop, we do quick inspection for free
if we have to open up the laptop, the quotation fee is $99 waived if you proceed with repair.
Visitor 134056Okay
HussC7 / 13-15 Forrester Str
Kingsgrove, NSW, 2208
Open Mon – Fri 9 – 5:30

02 8081 2555
this is our details we can also do pickup and return
Visitor 134056Okay, for pick up and return, can I ask for long approximately will it take for me to get the laptop back, assuming a full repair needs to be conducted
Hussit depends on spare parts and what is wrong with the laptop, we will iform you once we diagnore the fault
Visitor 134056Okay, so do I just fill out the form regarding the repair to get the laptop picked up from me so that I can proceed with it?
HussYes please
Visitor 134056Okay thank you! I will get that done, is there anything else I must do?
I’ve filled out the form and just awaiting on the email for the when the laptop will be picked up. Will I be required to label my device or anything?
we will email you a label.
I will call you in few mins
Visitor 134056Okay, thank you!