| Chat Transcript |
| IT Tools Pty Ltd | Hi, Can I help? | |
| Visitor 134056 | Hi, so I tried to turn on my laptop this morning and it turned up as a black screen. I have tried turning it off and back on again but it still doesn’t work. | |
| Huss | make and model pls | |
| Visitor 134056 | Asus | |
| Model is | ||
| UX303L | ||
| Huss | any lights on when you turn on | |
| Visitor 134056 | Just the little one on the power button | |
| Huss | does this come on when you turn on the laptop or when you plug the charger? | |
| Visitor 134056 | When I turn on the laptop | |
| Huss | OK, what happens when you plug the charger | |
| does the charging indicator come on ? | ||
| Visitor 134056 | Same thing but the charging indicator comes on as well | |
| Huss | OK, we will have to inspect this laptop, we do quick inspection for free | |
| if we have to open up the laptop, the quotation fee is $99 waived if you proceed with repair. | ||
| Visitor 134056 | Okay | |
| Huss | C7 / 13-15 Forrester Str Kingsgrove, NSW, 2208 Open Mon – Fri 9 – 5:30 02 8081 2555 | |
| this is our details we can also do pickup and return | ||
| Visitor 134056 | Okay, for pick up and return, can I ask for long approximately will it take for me to get the laptop back, assuming a full repair needs to be conducted | |
| Huss | it depends on spare parts and what is wrong with the laptop, we will iform you once we diagnore the fault | |
| Visitor 134056 | Okay, so do I just fill out the form regarding the repair to get the laptop picked up from me so that I can proceed with it? | |
| Huss | Yes please | |
| Visitor 134056 | Okay thank you! I will get that done, is there anything else I must do? | |
| I’ve filled out the form and just awaiting on the email for the when the laptop will be picked up. Will I be required to label my device or anything? | ||
| Huss | Yes | |
| we will email you a label. | ||
| I will call you in few mins | ||
| Visitor 134056 | Okay, thank you! |
