| Hi, Can I help? | ||
| John | I have an HP laptop (HP Envy X360 13.3-inch Ryzen 5/8GB/256GB SSD 2 in 1 Device) where the screen is coming away from the casing and the hinge looks like it might also need to be repaired. Is there a way that I can send you some pictures for assessment with a view to getting it repaired? | |
| Huss | yes you can attach the pictures here | |
| however the assessment won’t be 100% accurate using photos. | ||
| also the laptop SN or product number will help in pricing | ||
| John | I understand that. Thank you. HP Envy X360 13.3-inch Ryzen 5/8GB/256GB SSD 2 in 1 Device | |
| John is sharing a file with you. IMG_0559.jpg – (Size:422.04 KB) | ||
| John is sharing a file with you. IMG_0560.jpg – (Size:487.55 KB) | ||
| Huss | the screen is cracked? | |
| John | John is sharing a file with you. IMG_0561.jpg – (Size:404.03 KB) | |
| No, the screen is not cracked. It all appears to be working properly – including touch screen. | ||
| Huss | OK | |
| looks like the hinge broke from the lcd back cover | ||
| I will need the laptop SN or PN (both found on base) to be able to quote | ||
| John | X360 – 13-AG0014AU PN 4NL18PA#ABG SN 8C…. | |
| Huss | Checking this for you, won’t be long. | |
| John | Thanks | |
| Huss | LCD Back cover $250, Installation $100. ETA on part 3-4 weeks | |
| John | Okay, how do we go ahead? | |
| Huss | I will create a ticket and require 50% deposit to order the part, once the part arrives we will call you to drop off your laptop. | |
| or pickup if you choose this option | ||
| John | Okay. Let me know the details re paying the deposit and we’ll go ahead. | |
| Huss | OK, what is your last name? | |
| and phone number pls | ||
| John | …… | |
| Huss | creating ticket now | |
| you will be dropping off right? | ||
| John | Yes | |
| Huss | OK, Ticket number …. I have emailed you an invoice, you can direct deposit, paypal (whole amount) or card over the phone (02 8081 2555). Once we receive the deposit we will order the part and will call you when the part arrives. please label your laptop with ticket number on drop off. we will need your laptop for 1-2 days. | |
| John | okay, will do | |
| Huss | Thanks for your business :). if you have any questions please let us know | |
| enjoy the afternoon | ||
| John | You too. |
