Category Archives: Chat Transcript

In this category we will include chat transcripts with our customers. This includes what our techs think of specific problems and how they the solutions. If you have any questions please drop us a line or live chat to one of our techs. Hope this helps some users troubleshoot.

Hi there, we just cracked a screen on an inspiron 15 3000, after a new screen.

HussHi, Can I help? TraversHi there, we just cracked a screen on an inspiron 15 3000, after a new screen.Husshave a service tag?TraversYep, 35....Husshttps://laptoplcdscreen.com.au/dell-inspiron-3583-replacement-laptop-lcd-screen-panel.htmlin stockTraversGreat, how much to fit as well?Husscheck you tube, it is quite easy to do.we charge $55 to install on the spotTraversBargain, are you open tomorrow, you in sydney or central coast?Husswe…
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Acer ASPIRE 1 A114-31-P438 lcd screen

EugeneI need a quote for a replacement Laptop ScreenAcer ASPIRE 1 A114-31-P438Can you assist me? Thank youRenelet me check this1HD or the FHD screen?HD Screen >>https://laptoplcdscreen.com.au/acer-aspire-a114-31-p438-replacement-laptop-lcd-screen-panel-1366x768.htmlEugeneOK... how do I find that out?ReneFHD >>https://laptoplcdscreen.com.au/acer-aspire-a114-31-p438-replacement-laptop-lcd-screen-panel-1920x1080.htmlEugene:happy:ReneSNID can help to identify if HD or FHDSNID found at baseEugeneSNID: 834....Renelet me check thisit's HD screenEugeneok, so you have the stock?ReneyesEugenecool.…
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Macbook Air A1466 screen

IT Tools Pty LtdHi, Can I help? MujtabahiCP.....i need parts for this mac book airHusswhich parts?Mujtabasorry mac book AirlcdHussThis SN is for a macbook Air 13" A1466screen repair is $399 including pickup and return - This screen is very hard to replace yourself.Mujtabaso how much for the lcd?im a technician, i replaced couple of timesHussunless you…
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do you repair Microsoft surface laptops

IT Tools Pty LtdHi, Can I help? kaito nakamurado you repair microsoft surface laptopsHusswe can only do screens on these and some models DC Jackkaito nakamurano trackpad repairs?Hussnot possible on this device. you cannot replace this.best option is MS will replace the whole KB part for youkaito nakamuraIf its under warranty with them, would they replace…
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Clean my Laptop’s built in cam

Annette Hi, I used blue tack to cover my inbuilt laptop cam and I have tried cleaning it, but it is hazy and won't come clean. What do you recommend? Does the camera need to be replaced or professionally cleaned? ThanksHussthere is a liquid you can buy from bunnings called OOMPHthis is a super cleanerAnnette…
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How much to replace a Lenovo ideapad 320 screen please.

IT Tools Pty LtdHi, Can I help you with your Lenovo Spare enquiryKristyHow much to replace a Lenovo ideapad 320 screen please.Huss$99 ex tax for the screen installation $55. You can view / order here https://laptoplcdscreen.com.au/lenovo-ideapad-320-80xv00p9us-replacement-laptop-lcd-screen-panel.htmlKristyrataHusscheers
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Looking for a DVD writer and connection to the drive as well for a HP 250 G5 notebook please

IT Tools Pty LtdHi, Can I help? JesseHi, looking for a DVD writer and connection to the drive as well for a HP 250 G5 notebook pleaseHussOK, so the drive and the cable that connect motherboard to drive?JesseYes thank youHussSN or PN plsJesseSN# CN....HussOK, you will need a USB board with cable https://www.laptopparts.com.au/15-ba021au-x5p81pa-odd-board-855007-001.html Disk Drive can only source…
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My lenovo yoga 510 couldn’t function at all.

IT Tools Pty LtdHi, Can I help you with your Lenovo Spare enquiryJessHiMy lenovo yoga 510 couldn't function at all.It's not a problem about the charger - I triedBy saying couldn't function - I mean it can't get startedHussas in no power, or windows can't start?JessI don't mind dispose itHuss*windowsJessNahJust can't start the whole systemAnd…
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I have an acer aspire s5 371. My screen is jittery.

IT Tools Pty LtdHi, Can I help? VinnieHi I have an acer aspire s5 371. My screen is jittery. No damage to the screen or the laptop it self. I think the screen cable has come loose. Can I get someone to look at it while I wait? I need the laptop for work.How much for…
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do you do asus parts

ReneHi, Can I help? PAULdo you do asus partsReneyes we doPAULu guys do laptop repairor only sell partsRenewe also do repairPAULlike laptop motherbaord repairReneyes we do motherboard repairPAULwhats the normal charge for no power laptopReneWe can attempt repair or diagnose @ $99 quotation fee waived if you choose to proceed with repair or purchase once quoted…
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HP LCD EDP cable

IT Tools Pty LtdHi, Can I help? Jordanhihow much is a lcd cable for a hp, S/N: 5C.....?HussChecking this for you, won't be long.Jordancheers Huss :)Husshttps://www.laptopparts.com.au/hp-14-cm0030au-4nb63pa-lcd-edp-lcd-cable-hd-l23182-001.html ETA 1-2 weeksInstallation $75Anything else I can help you with?Jordansorry Huss, got distracted, that's all for nowthank you very muchHusscheers
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Hi There screen quote for HP Laptop HP ENVY 13-AD102NA – 2PR56EA

HussChecking this for you, won't be long.you know if you have UHD or FHD??Also this is available in touch and non-touchHellokarenhi sorryits touchHussUHD or FHD?karencheckingHussAlso if silver or gold pls :)karensilverHussOK, silver UHD $600 Silver FHD $700 Installation is $75 OR Touch + LCD Generic $400 -> Installation $130. silver UHD $600 Silver FHD $700  These are genuine Hinge…
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Asus s550ca-cj132h screen

IT Tools Pty LtdHi, Can I help? terryhihttps://laptoplcdscreen.com.au/asus-s550c-series-replacement-laptop-lcd-screen-panel-without-touch.htmlfor this onewhat is the touch screen version?Hussthis is without touchterryis there one with touchHusslcd onlyyesdo you have the complete model s550c.-....terrythe original has touch s550ca-cj132hHussthese are separate touch and screen, which one you need?or you need both?terryyes bothlcd panel with touch screenHussChecking this for you, won't be long.terryno rushHusshttps://laptoplcdscreen.com.au/asus-vivobook-s550c-s550ca-s550cb-s550cm-replacement-laptop-lcd-touch-bezel-assembly.htmlETA…
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im after a price for a power adapter for the acer travelmate p236-m-58u1

IT Tools Pty LtdHi, Can I help? MareeHi, im after a price for a power adapter for the acer travelmate p236-m-58u1 series model# ms2392 snid: 614..... Adapter model# adp-45he b. Delivered to the Gold Coast2:28:56 PMHussChecking this for you, won't be long.2:30:36 PMgeneric charger $62.5 + $16.5 freight  https://www.laptopparts.com.au/acer-replacement-laptop-3-0mm-x-1-1mm-ac-power-adapter-charger-pa-1450-26al-a13-045n2a-adp-45he-b-generic.html genuine charger $85 + $16.5 freight ETA 3-5…
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Screen for ASUS S550C

IT Tools Pty LtdHi, Can I help? terryHi, for ASUS S550Cwhich one is laptop screen replacementhttps://laptoplcdscreen.com.au/catalogsearch/result/?q=asus+s550cHussdo you have the rest of the model? S550C.-.....also do you have a touch or non-touch ?terrycan it change to non touch?S550CAS550CA-CJ132HHussno, if you have a touch you have to stick with it.terryrightHusswhat is broken the screen or touch? this model…
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Aspire V3-371 white keyboard

JacobSKU E3-112KBHussdo you have SN or SNID?JacobSNID 50.....HussChecking this for you, won't be long.you have a white keyboard on the laptop?JacobYesHusscan get you the white one $70 ETA 2-3 weeks, installation $120. Can try to get the complete palm rest with white keyboard, but this will be close to $200 and not sure of availabilityJacobDoes…
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looking for a screen for a MacBook Air (Retina, 13-inch, 2018)

IT Tools Pty LtdHi, Can I help? Glenhilooking for a screen for a MacBook Air (Retina, 13-inch, 2018)sn: FV........HussChecking this for you, won't be long.we only do these as repair service $790 including pickup and return https://laptoplcdscreen.com.au/apple-macbook-air-13-a1932-2018-2019-replacement-laptop-lcd-screen-assembly-repair-including-pickup-and-return.htmlGlenok thanksand whats the turnaround on these?Huss3-5 bus daysGlenOK thanksI'll let you know. Husscheers
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Hello, I’m looking for a replacement screen (touch) for a Dell Inspiron 14 5000 (5482)

IT Tools Pty LtdHi, Can I help? StanHello, I'm looking for a replacement screen (touch) for a Dell Inspiron 14 5000 (5482)12:44:02 PMService Tag is 49...12:44:21 PMHussChecking this for you, won't be long.12:44:32 PMStanMonitor # 391-BDUT12:46:59 PMHusscomplete display hinge up I can do $650 https://laptoplcdscreen.com.au/dell-inspiron-14-5482-replacement-laptop-lcd-touch-screen-assembly-grey-hinge-up-43gcf.html LCD + touch only without frame (very hard to remove frame from old…
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do you guys have a motherboard replacement for MSI GS60 6QE

HussHi,12:03:29 PMBRANDONhey man12:03:38 PMHusscan get genuine new board, super expensive more than $100012:03:39 PMBRANDONsh**&&^^t true, do you guys have bios programming tools?12:04:08 PMHussoften when a board dies it is better to invest the money towards a new laptop.12:04:28 PMwhat is wrong with the board?12:04:40 PMBRANDONbios was re flashed with the wrong update12:04:59 PMeverything turns on…
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I have a HP 15-cw0024au that currently has a 250gb NVME M.2 SSD in it. The laptop has an expansion slot for a 2.5″ HDD as well but I need the ribbon cable that connects to the mainboard to be able to add an additional HDD. Are you guys able to source this?

IT Tools Pty LtdHi, Can I help? HussWe can source this ETA 1-2 weeks $80 + freight.Installation is $75, Hard drive upgrade depends on the size you choose. 5:15:18 PMOliverOh cool, do you have a link at all?5:16:10 PMHussno link at this stage, please come back to live chat or email helpdesk at laptopparts.com.au if you wish to…
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Hi Rene, I would like to know an estimate cost of MacBook Pro 13 Inch 2015 screen replacement. Would you be able to help me with that?

ReneHi, Can I help? Renecan i get also the serial please? or the model number10:58:26 AMJimmyModel A150210:59:01 AMserial C0....10:59:40 AMRenescreen comes with the Full Display assembly >>https://laptoplcdscreen.com.au/apple-macbook-pro-13-a1502-early-2015-retina-display-replacement-laptop-lcd-whole-display-assembly.html11:00:26 AMinstallation options can see below the page11:01:05 AMscreen is complete full display assembly - unable to get the screen only11:01:53 AMJimmyThank you for your help Rene11:03:23 AMReneyou're welcome
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Hi I have a Toshiba L50D-B laptop with a cracked screen. It needs to be replaced. Can you give me a quote for that please?

IT Tools Pty LtdHi, Can I help? Renecan i get also the product number please?found this at baseRobertPSKUCA-01E00SReneis this with repair? or screen onlyRobertprice for both options pleaseRenescreen only >>https://laptoplcdscreen.com.au/toshiba-satellite-l50d-b01e-pskuca-01e00s-replacement-laptop-lcd-screens-panel.htmlon page for with repair.. please refer to the installation options below the page
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I have a swollen surface pro 4 battery

IT Tools Pty LtdHi, Can I help? GeorgeI have a swollen surface pro 4 batteryHussdid it crack the screen?GeorgenoHussnew battery with installation is $250. There is a risk the screen may crack while removing, if it does it is an extra $200GeorgeWhat about the battery cost as a part?Husshttps://www.laptopparts.com.au/microsoft-surface-pro-4-1724-battery-dynr01-genuine.html $137.5 + freightGeorgeWhere can i get I get…
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