Category Archives: Chat Transcript

In this category we will include chat transcripts with our customers. This includes what our techs think of specific problems and how they the solutions. If you have any questions please drop us a line or live chat to one of our techs. Hope this helps some users troubleshoot.

I want to make my hp 840 touch compatible.

IT Tools Pty LtdHi, Can I help? StuartI want to make my hp 840 touch compatible.ThanksHussIf there is an 840 with touch you can replace the parts, but this will cost big $$StuartOh, I thought that might be the case. Do you have an idea of what the parts might cost please?Hussyou will be looking around…
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Looking for a replacement screen for a Lenovo T570

Matt HelloLooking for a replacement screen for a Lenovo T570 (Type 20H9,20HA) Laptop (ThinkPad) - Type 20H9 S/N R9....HussChecking this for you, won't be long.Matt Thank youHusswith embedded touch https://www.laptoplcdscreen.com.au/lenovo-00ur889-replacement-laptop-lcd-touch-screen-panel.htmlin stock, installation $55 drop off or $88 pickup and returnMatt Thanks Huss, Will put an order through later todayHusscheers
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Is the Samsung NP740U3E replacement keyboard a genuine Samsung item?

JohnHi. Is the Samsung NP740U3E replacement keyboard a genuine Samsung item?HussNot Genuine, genuine you will be u for a complete palmrest with KBJohnOK... what would postage cost to Melbourne?Huss$16.5JohnThanks. What sort of quality is the keyboard - will it feel like the original to type on? Cheap ones from China cost about $16 - I…
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laptop screen for dell 7380 laptop

IT Tools Pty LtdHi, Can I help? Benjamin laptop screen for dell 7380 laptopHussST plsservice tagBenjamin express service tag is 33....HussChecking this for you, won't be long.Link below, ETA 3-5 days https://www.laptoplcdscreen.com.au/dell-latitude-7390-replacement-laptop-lcd-screen-panel-f7vdj-0f7vdj.htmlBenjamin thanksHussAnything else I can help you with?
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I am after the price and availability of an HP 250 G6 – 2FG08PA keyboard

Dfrancis2007I am after the price and availability of an HP 250 G6 - 2FG08PA keyboardHussChecking this for you, won't be long.do you have SN?Dfrancis2007CN....Husskeyboard is part of palmrestDfrancis2007how much?Husshttps://www.laptopparts.com.au/hp-250-g6-replacement-laptop-top-case-with-keyboard-assembly-929906-001.html$190 + $16.5 freightDfrancis2007Thank you for your assistanceHusscheers
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Looking for a quote to replace broken HD touchscreen on ACER laptop.

IT Tools Pty LtdHi, Can I help? AnnLooking for a quote to replace broken HD touchscreen on ACER laptop.Hussmodel number plsAnnDon't have it would have to look for it? Sorry. Ballpark figure? It is the flexible one.Found itSpin 3 SP314-51Plus the cover is broken on tooSeries with bezelHusscomplete repair, Generic screen $400 Genuine $650AnnWhere r u in…
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Hi do you have the higher resolution screen but compatible with this Model HP 250 G6

KristineHi do you have the higher resolution screen but compatible with this Model HP250G6Husswhich screen do you have currently?KristineThe rep earlier showed me this one...https://www.laptoplcdscreen.com.au/hp-250-g6-2fg10pa-replacement-laptop-lcd-screen-panel-801084-cd1.html But my partner wanted the higher res one.Husslet me checkKristineSN#CN...Hussplease note the higher res may not work on your laptop if originally with 1366 x 768. some times you have to…
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Hi how much does it cost for a laptop keyboard to get repaired?

IT Tools Pty LtdHi, Can I help? DexterHi how much does it cost for a laptop keyboard to get repaired?Laptop Model is Levono yoga 710 -14ISKHussChecking this for you, won't be long.DexterThank youHussThis is a complete palmrest $475 ETA approx 4 weeksDexterThank you... i will think about it firstHusscheers
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Just looking at your site for cost to fix a laptop screen

IT Tools Pty LtdHi, Can I help? LoisiJust looking at your site for cost to fix a laptop screenRenemay i have the laptop model pleaseLoisiAsus E406M NotebookRenedo you have the full model? E406M or E406Ma series comes with full HD and HD screenLoisiSorry just 1 sec. Ill look it up. Can I find this information in…
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Tesa Adhesive tape

HussHi, Can I help? ChrisHelloI am in urgent need of Tesa 61395 Tape 4mil. Have you got any in stock in Sydney please?HussChecking this for you, won't be long.ChristhanksHuss4mm is out, new stock should be arriving over the next day or 2we have the other sizes if that will doChrisI could double up on the 2mil…
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Samsung NP900X4C Battery

IT Tools Pty LtdHi, Can I help? RhysHiI have a DeviceSamsung NP900X4CSN: HY....Which needs aBatteryProd ID: AA-PBXN8AR DC7.4V = 62Wh(8400mAh)SN: CN....Do you have them?Hussyes, preparing linkswon't be longRhysthanks!Husshttps://www.laptopparts.com.au/search/AA-PBXN8ARRhysawesome, 1 is generiac1 is genuine?HusscorrectRhysexcellent I'll let orders know, tyvmHusscheers
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Looking for Screen fo a HP EliteBook Folio 9470M B7S87AV

IT Tools Pty LtdHi, Can I help? PatrickHi Looking for Screen fo a HP EliteBook Folio 9470M B7S87AVHussChecking this for you, won't be long.1366 x 768 OR 1600 x 900Patrickhow do i tell ?screen is friedHussare you replacing this yourself and would you like a quote for that as well?Patricksn CN.... about 4 years oldi can…
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Hi, I was trying to find a quote on a screen replacement for a Dell XPS 15 9550

IT Tools Pty LtdHi, Can I help? Rory JohnsonHi, I was trying to find a quote on a screen replacement for a Dell XPS 15 9550Hussdo you have Service tag?Rory Johnson1N...HussChecking this for you, won't be long.Rory Johnsonthank youHusshttps://www.laptoplcdscreen.com.au/dell-xps-15-9550-replacement-laptop-lcd-touch-screen-assembly-0mncv.html lead time approx 3 weeksAnything else I can help you with?
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Latitude 3390 2-in-1 LCD Screen

IT Tools Pty LtdHi, Can I help? JohnhelloHusshi john, how are today?Johnhi Im looking for a specific LCD screenmodel number: NV133FHM-A11Latitude 3390 2-in-1Hussthis is a touch screendo you have laptop service tag?Johnyes touch screen, I cant locate the service tagHussit is on base also in bioshere is what we have listed for this model https://www.laptoplcdscreen.com.au/dell-latitude-13-3390-replacement-laptop-lcd-touch-screen-assembly.htmlservice tag will…
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Hi I have a HP Spectre 360, model 13-4102dx. It has a faulty touch pad just wanting to purchase the correct one.

IT Tools Pty LtdHi, Can I help? Steve NortonHI I have a HP Spectre 360, model 13-4102dx. It has a faulty touch pad just wanting to purchase the correct one.HussChecking this for you, won't be long.ETA 3-4 weeks https://www.laptopparts.com.au/hp-spectre-x360-13-4003dx-replacement-laptop-touchpad-board-801499-001.htmlAnything else I can help you with?Steve NortonNo all good many thanksHusscheers
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I am after a display for a HP Probook x360 11G1 Prod ID 1EK10PA

IT Tools Hi, Can I help? Lukehellois your site down at the moment when i try to search a part i get an errorI am after a display for a HP Probook x360 11G1 Prod ID 1EK10PAHussyes the search part is not happywe are working on it nowlet me check this for youLukethanksif possible after the…
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Keyboard for a Dell Latitude E3470 Service tag: 3FL51C2

HussHi, Can I help? LaurenKeyboard for a Dell Latitude E3470 Service tag: 3FL51C2HussChecking this for you, won't be long.https://www.laptopparts.com.au/dell-latitude-3450-3460-3470-replacement-laptop-keyboard-no-backlight-50x15.html ETA 4-7 days. Installation $110Laurenthank you1:25:59 PMHusscheers1:37:23 PM
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Replacment Screen – Lenovo Yoga 520-14IKB

IT Tools Pty LtdHi, Can I help? laraReplacement Screen - Lenovo Yoga 520-14IKBModel - 80X8s/n - mp....HussChecking this for you, won't be long.can you please confirm SN. mp1dhbl0l not loading any datalaraMP...HussBetterHD Generic https://www.laptoplcdscreen.com.au/lenovo-yoga-520-14ikb-replacement-laptop-lcd-touch-screen-assembly-hd-5d10n45603-generic.htmlGenuine https://www.laptoplcdscreen.com.au/lenovo-yoga-520-14ikb-80x80038au-replacement-laptop-lcd-screen-with-touch-glass-digitizer-without-frame-bezel-5d10n45603-genuine.htmllaraThank youHussCheers
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Looking for a keyboard for Acer An515-54-7496

IT Tools Pty LtdHi, Can I help? MarkLooking for a keyboard for the followingAn515-54-7496 HussKeyboard only (hard to install) $150 Palmrest with Keyboard (installation easier than keyboard only) $250Markis that including postage? have you got stock?Husscourier delivery $16.5 Keyboard only 4-5 days Palmrest I will have to check stock availabilityMarkok thanksHusscheers
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I’m after a battery for HP Pavilion 13-U029TU. do you have any in stock

IT Tools Pty LtdHi, Can I help? Pat hi, i'm after a battery for HP Pavilion 13-U029TU. do you have any in stockHussChecking this for you, won't be long.Pat thank youHusshttps://www.laptopparts.com.au/hp-probook-x360-13-u030nw-replacement-laptop-generic-battery-843537-541-843537-421-844203-850.htmlPlease see link above, ETA 2-3 days, installation $40 (if required) only available genuinePat ok, thank you, i will think about itHusscheers
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hello, I am needing a new screen for my ALIENWARE 15 R3 – A5115A3AU 15″ gaming. can you please show me the right one.

IT Tools Pty LtdHi, Can I help? Simonhello, I am needing a new screen for my ALIENWARE - A5115A3AU 15" gaming. can you please show me the right one. 👍Hussdo you have service tag?Simon8W....HussChecking this for you, won't be long.SimoncheersHussWon't be much longerSorry system crashed, waiting for a reboothttps://www.laptoplcdscreen.com.au/chi-mei-n156hhe-ga1-rev-c3-replacement-laptop-lcd-screen-panel-120hz.htmlhere is the screen you need 120hzSimonthank you…
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Need price and Availability on Keyboard assembly with Numpad to suit HP Zbook Y3J81AV

IT Tools Pty LtdHi, Can I help? PsykesHi, Need price and Availability on Keyboard assembly with Num pad to suit HP Zbook Y3J81AV Serial Number CN....HussChecking this for you, won't be long.PsykesAre you there Huss?Hussyessorry, won't be much longerPsykesOk thanks..Husshttps://www.laptopparts.com.au/hp-zbook-15-g3-17-g3-replacement-laptop-us-backlit-keyboard-with-pointer-pk131c31a00-sg-81610-xua-sn7142bl-848311-001-831023-001-841145-001.htmlin stockPsykesThanks.. your right... need to quote to a customer and then get back to you.Hussall good…
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Just after a display for 17-ca0006cy

HussHi, Can I help? BrockHi, Just after a display for 17-ca0006cyHP 4VS92UAHussChecking this for you, won't be long.BrockThanksHussis this a touch screen?BrockNon-touchHussin stock https://www.laptoplcdscreen.com.au/auo-b173rtn02-2-replacement-laptop-lcd-screen-panel.htmlInstallation $55 drop off and $88 Pickup and return. BrockThanks mate, will let the client knowHusscheers
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HP Spectre x360 13-AC039TU 1HP14PA screen

Graham Hp Spectre x360 13-ac0XX PN 1HP15PA replacement screenIT Tools Pty LtdHi, Can I help? I believe the client will needHP Spectre x360 13-AC039TU 1HP14PA Replacement Laptop LCD Touch Screen Assembly (Hinge-up)HussScreen + touch https://www.laptoplcdscreen.com.au/hp-918030-001-replacement-laptop-lcd-touch-screen-with-touch-glass-918030-001.htmlInstallation $110 drop off and $154 pickup and return Hinge up https://www.laptoplcdscreen.com.au/hp-918030-001-replacement-laptop-lcd-touch-screen-assembly-hinge-up.htmlInstallation $80 drop off and $120 pickup and return Graham CheersHussplease check above…
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Asus k501ux-dm077t screen and also the display hinges

IT Tools Pty LtdHi, Can I help? Matt HelloHi Huss, I'm looking for a replacement screen for a asus k501ux-dm077t and also the display hingesdisplayHussChecking this for you, won't be long.Matt Thank youHusshttps://www.laptoplcdscreen.com.au/asus-k501ux-dh71-replacement-laptop-lcd-screen-panel.htmlin stockMatt Thanks Huss, how about the Hinges ?Huss$60 ETA 2-4 weeksMatt Is that for both hinges ?HussyesMatt No problems thank youHusscheers
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