Category Archives: Chat Transcript

In this category we will include chat transcripts with our customers. This includes what our techs think of specific problems and how they the solutions. If you have any questions please drop us a line or live chat to one of our techs. Hope this helps some users troubleshoot.

I am looking for a replacement screen for my Dell laptop. It is cracked. model Dell G3 3579

Hi, Can I help? JessieI am looking for a replacement screen for my Dell laptop. It is cracked. Service tag GM....HussChecking this for you, won't be long.JessieThank youHussin stock  https://laptoplcdscreen.com.au/dell-xnhvp-replacement-laptop-lcd-screen-panel.htmlJessieThank you. The pick up and return, is this you collect fit and return? I am based in WA.Husscorrect. we pickup Aust wideJessieAwesome. How long to replace screen?Husswith…
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Surface Pro 4 Screen repair

Chat Transcript   HiHussHi, Can I help? JayHiI need to replace screen on Surface pro 4Husssure, can helpScreen repair is $350. Pickup and return +$40Aust wideJaycan i drop it off myself?Husssure.C7 / 13-15 Forrester StrKingsgrove, NSW, 2208Open Mon - Fri 9 - 5:3002 8081 2555Jaydo you give some warranty?Huss12 monthsJayIs tomorrow a good day to do it?also,…
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I am chasing a full back cover assembly / LCD for a HP 11-k059TU

Chat Transcript IT Tools Pty LtdHi, Can I help? Laura i am chasing a full back cover assembly for a HP 11-k059TUHusslcd back cover?Laura Top Cover? Sorry i never know the right terminology. The LCD touch screen assemblyThe screen is cracked so it looks like we need the whole assemblyHussdo you have a SN??Laura yepS/N:8C....HussChecking this…
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I am after repair for left Speaker for a HP Spectre HP SPECTRE X360 – 15-BL012DX

Chat Transcript  IT Tools Pty LtdHi, Can I help? YanniHiI am after the left Speaker for a HP Spectre HP SPECTRE X360 - 15-BL012DXSerial Number : 5C.....Product Number : Z4Z35UARPN should be:913009-001Sorry the right speaker not the left oneHussChecking this for you, won't be long.YanniPN for the RH speaker 913008-001Hussonly available use $120, ETA 3-4 weeks,…
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MSI MS-16gd replacement screen

Chat Transcript IT Tools Pty LtdHi, Can I help? WayneMSI MS-16gd replacement screenHusswhats the laptop make and model?WayneMs 16gd lcd screenMsiHussthere should be another model as well..WayneWayne is sharing a file with you. 1574833546480564660268057485209.jpg - (Size:2.43 MB)Husshttps://laptoplcdscreen.com.au/msi-ms-16gd-replacement-laptop-lcd-screen-panel.htmlthis is the one you needWayneOk tyHusscheersWayneHow much delivered to Albion Park nswHuss$15 exnext dayWayneKoolHusscheers
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Hi, Repair ASUS cpu fan for S510 ?

Chat Transcript  IT Tools Pty LtdHi, Can I help? alecHi ASUS cpu fan for S510 ?DFS531005PL0THussdo you have the complete model of the asus?S510..-....alecI am sure that is the part numberASUS S510 S510U S510UQ S510UA S510U X510 X510UN X510U DFS531005PL0T A13NB0FM0P01211A13NB0FM0P01211HussChecking this for you, won't be long.No stock, ETA 2-3 weeks on parts, $75 installation $100,…
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I am looking to get my surface pro 3 which has been dropped and cracked

Chat Transcript  HussHi, Can I help? Lizhi i am looking to get my surface pro 3 which has been dropped and crackedHusssure, we can do the repair @ $350Pickup and return +$40if requiredLizwhere are you based and how log would it takelongHussC7 / 13-15 Forrester StrKingsgrove, NSW, 2208Open Mon - Fri 9 - 5:3002 8081 2555Drop…
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Lenovo thinkpad t480s 20L70044AU Screen repair

Chat Transcript Chat Duration : 00:09:36 IT Tools Pty LtdHi, Can I help? rodneyI am after an LCD for Lenovo thinkpad t480s mtm: 20L70044AUHussChecking this for you, won't be long.rodneythanks HussHussEmbedded touch screen is $250, installation is $35. Pickup and return +$40. If you prefer DIY you can buy the screen here.in stockrodneythank youHusscheers
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Macbook air A1465 11″ keyboard keys

Chat Transcript  IT Tools Pty LtdHi, Can I help? jHiI was looking for some keys for an 11" macbook airHussWe don't do individual keys, sorryjAh cheersHusscomplete Keyboard onlyjHow much would a keyboard for an 11" be?Hussdepends on year modeldo you have SN?jC02.....is the serialand its a 1465 emc 2924HussChecking this for you, won't be long.jno probs,…
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I am looking for a replacement charge Acer Travelmate TM P249-G2-M-3303

IT Tools Pty LtdHi, Can I help? Renn I am looking for a replacement charge cableHusssure, make and model plsRenn Acer Travelmate O249model : N16Q1Hussdo you have SNID or modelfor example Aspire A515Renn SNID: 7.....Hussis this SNID on a paper sticker?Renn yesHussThere is another under it, 9 or 11 digitsor SNRenn TMP249-G2-M-3303is that the serialHussNobut this…
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HP ENVY X360 – 15-CP0010AU Screen repair

Genuine screen for this laptop is a complete display assembly (hinge up) is $1400 and ETA 1-2 weeks. We can source a generic screen for this model (Touch + screen + frame) at $500 + $100 installation ETA 3-5 days. Pickup and return +$40 Prices apply to all the below models:HP ENVY X360 15Z-CP000 REFURB…
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HP ENVY X360 – 15-CP0010AU Keyboard replacement

The keyboard for this model is part of the top case. Price on top case including keyboard is $225.Installation $100. Pickup and return +$40ETA on parts is 1-2 weeks. This also applies to the below laptop models: HP ENVY X360 15Z-CP000 REFURB TOUCH LAPTOP HP ENVY X360 15Z-CP000 TOUCH LAPTOP HP ENVY X360 CONVERTIBLE 15-CP0010NR…
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I can’t get windows 10 to recognise my tv tuner

Chat Log  IT Tools Pty LtdHi, Can I help? jackyea I can't get windows 10 to recognise my tv tunerHussdid you get an updated driver?jackI've just up graded from windows 7 to windows 10HussYes you will have to update the driver to be recognised by Windows 10jacki'm just booting up my all in one pcthe AIO…
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Asus Laptop not turning on

Chat Transcript  IT Tools Pty LtdHi, Can I help? Visitor 134056Hi, so I tried to turn on my laptop this morning and it turned up as a black screen. I have tried turning it off and back on again but it still doesn't work.Hussmake and model plsVisitor 134056AsusModel isUX303LHussany lights on when you turn onVisitor 134056Just…
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Do you have screen for HP b8w14aa Spectre XT Pro

Chat Transcript  IT Tools Pty LtdHi, Can I help? Visitor 581707Hiplease advise do you have screen LP133WH5?for HP b8w14aathanksHussin stock https://laptoplcdscreen.com.au/hp-spectre-xt-pro-b8w14aa-replacement-laptop-lcd-screens-display-panel.htmlVisitor 581707what abouthttps://laptopparts.com.au/hp-spectre-xt-13-2302tu-d7p01pa-sps-dsply-hinges-689940-001.html ?Hussthese are display hingesVisitor 581707haha i seeHuss:)Visitor 581707haha i seesorry didnt read properlyokie thanks for the infoi'll think about it since it's not cheap
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Hi, just wondering if you had a replacement LCD panel for a Lenovo M920Z All-In-One Desktop w/ 23.8″ Full-HD Touch Screen Display

This is a live chat log Husscan check. do you have MTM or SN?12:56:29 PMDanielthe SN is SPC......12:57:47 PMHussChecking this for you, won't be long.12:58:58 PMDanielthanks12:59:13 PMHusscan you please confirm this is correct12:59:45 PMLenovo doesn't not like it :)12:59:52 PMDanielah sorry try this: PC1.....1:00:58 PMHussbetter1:01:18 PMM920z All-in-One (ThinkCentre) - Type 10S61:01:25 PMDanielYep thats the one1:01:40…
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Looking for a replacement battery and bottom cover for a HP Spectre 13-v002tu (P/N: W0J15PA, S/N: CND……..)

This is a live chat log: HussChecking this for you, won't be long.12:45:52 PMthanks for providing info :)12:46:00 PMLoganThanks, no problem12:46:11 PMHussbattery Generic https://laptopparts.com.au/hp-spectre-13-v082ng-844199-855-843534-1c1-hstnn-ib7j-replacement-laptop-generic-battery-so04xl.html12:49:39 PMGenuine $22512:49:43 PMboth ETA 1-3 weeks12:49:49 PMBase $225 also 1-3 weeks, Installation $10012:51:46 PMLoganOk thank you very much for your assistance in finding these components. Is there a URL for the base?…
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Hi, are you guys able to replace motherboard and HDD on a Lenovo Yoga 920?

Live Chat log: IT Tools Pty LtdHi, Can I help? BillyHi, are you guys able to replace motherboard and HDD on a Lenovo Yoga 920?12:57:16 PMReneyes we do12:57:31 PMbut you are from mexico?12:57:49 PMBilly?? no i am from Sydney12:58:06 PMRenei see ok.. i can see chat log coming from mexico :)12:58:24 PMBillyreally... that is strange12:58:36 PMcan…
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how much to replace a broken screen for a Samsung SM-T515 tablet please

Live chat log: HussHi, Can I help? Chrishow much to replace a broken screen for a Samsung SM-T515 tablet please12:46:04 PMHussScreen is $150, installation $10012:46:39 PMAnything else I can help you with?12:55:47 PMChrisThat is all the info i need for now thank you12:57:36 PMHusscheers12:58:00 PMenjoy the rest of the day12:58:03 PMChristhank you U2
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My HP 15-AC038TU fan is very loud, can you please quote me on repair

The fan is $75. Repair is $100. Pickup and return +$40Turn around 3-5 days. The above pricing applies to all the below models: L9M10LA - HP Notebook - 15-af110la (ENERGY STAR) - L9M10LA L6D17AAR - Notebook - 15t-ac000 CTO (ENERGY STAR) - L6D17AAR L6D15AAR - Notebook - 15t-ac000 CTO (Touch) (ENERGY STAR) - L6D15AAR N0T71UA…
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Screen repair for HP 15-AY504TX Z1E09PA

HP laptop screen repair Screen is 1366 x 768 HD.drop off -> On the spot repair is $150Pickup and return +$40. Turn around 3-5 days. This price applies for all the below models X3H18UAR - HP NOTEBOOK - 15-BA014WM (ENERGY STAR) - X3H18UAR W2M80UA - HP NOTEBOOK - 15-AY063NR - W2M80UA X0H05PA - HP NOTEBOOK…
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Repairing / Upgrading a SSD Hard Drive on Apple iMac A1418 A1419

Here is another Video from us showing you how to Upgrade / Repair a SSD Hard Drive on Apple iMac A1418 A1419. Hope this video help you how to Upgrade / Repair a SSD Hard Drive on Apple iMac Book a repair job here.Need Screen for Apple iMac A1418? Buy Screen here.Need Screen for Apple iMac A1419…
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REPLACING A LAPTOP TOUCH SCREEN ON HP X360 13-4127TU

In this Video, we will show you how to replace a Touch screen on a HP X360 13-4127TU Laptop . Hope this video help you replace your laptop screen. Book a repair job here.Prefer to DIY? Buy HP X360 13-4127TU Screen here.Buy Adhesive / double sided tape for laptop screen repair here. https://www.youtube.com/watch?v=ahuXqNc03xU&feature=youtu.be
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