Category Archives: Chat Transcript

In this category we will include chat transcripts with our customers. This includes what our techs think of specific problems and how they the solutions. If you have any questions please drop us a line or live chat to one of our techs. Hope this helps some users troubleshoot.

Asus X507UA Screen quote

IT Tools Pty LtdHi, Can I help? RebeccaCan I get the order link for a screen please? It is for a X507UAR. I have had one of our technicians request parts but he wasn't sure if it was HD or FHD. I have the screen now, what details do you need?HussHiThanks for coming backon the back…
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Need a power supply for Lenovo ideapad S145-15iwl

ChrisHi againNeed a power supply for Lenovo ideapad S145-15iwlHussS145-15iwl?Checking this for you, won't be long.ChristhanksHussGenuine https://www.laptopparts.com.au/lenovo-ideapad-320s-13ikb-81ak006vau-chicony-adlx65ccga2a-20v3-25a-adapter-charger-01fr158.htmlGeneric https://www.laptopparts.com.au/lenovo-adlx65ccga2a-adlx45dlc2a-adl45wcd-adl45wcg-replacement-laptop-ac-power-adapter-generic-charger.htmlChrisThank YouHusscheers
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looking for keyboard for an asus ux510u.

IT Tools Pty LtdHi, Can I help? Jordanhihi huss, looking for keyboard for an asus ux510u.can't see any indication of s/nHussPlease see link belowhttps://www.laptopparts.com.au/search/ux510U%20keyboard keyboard only is a nightmare jobJordanyeahHussif you wish to order I will need the SN which can be found in BIOSJordanall melted plasticHussyesJordanahh cheersthanks hussHusscheers
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Hi I am looking for a price on a battery for a HP 15-DA0374TX

IT Tools Pty LtdHi, Can I help? JenniferHi I am looking for a price on a battery for a HP 15-DA0374TXHussChecking this for you, won't be long.Jennifer:)Husssorry about the delay, installation is $40https://www.laptopparts.com.au/hp-15-db0026au-4nk04pa-battery-3c-41w-3-6a-li-ht03041xl-pr-pl-l11119-855.htmllink above ETA 407 daysJennifersorry 407days?Huss4-7:)typoJenniferlol cheersHusscheers
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DO YOU SELL THE SCREEN DISPLAY RIBBON FOR THE ACER S5

IT Tools Pty LtdHi, Can I help? ANDREWDO YOU SELL THE SCREEN DISPLAY RIBBON FOR THE ACER S5Hussyes we dowhat is the complete model plsANDREWACER S 13 S5-371THussChecking this for you, won't be long.this is in stock, installation is $100 if required link below https://www.laptopparts.com.au/acer-aspire-s5-371t-s5-371-replacement-laptop-40pin-edp-lcd-cable-dc02c00ct00.htmlANDREWthanks
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Hello, does your service replace batteries on a Surface Pro 4?

ReneHi, Can I help? andrewHello, does your service replace batteries on a Surface Pro 4?Reneyesandrewwhat is the price?Renenew battery with installation is $250. but there is a risk the screen may crack while removing, if it does it is an extra $290andrewThank you.Renewe also do pickup and return service @ $40andrewThats handy to know. Thank you.
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Hello, My HP laptop keeps switching off. This also happens when it is plugged into power. Could this be the battery? think the laptop is around 12-18 moths old.

ReneHi, Can I help? MelissaHello, My HP laptop keeps switching off. This also happens when it is plugged into power. Could this be the battery? think the laptop is around 12-18 moths old.Reneif already plugged in power and still keeps switching off. it is not the batterypossible for a board problemwe can inspect if you want…
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Hi where are you’ll located. And can you’ll repair curved monitor screens

ReneHi, Can I help? Kenneth Hi where are you’ll located. And can you’ll repair curved monitor screensRenewe are located at C7 / 13-15 Forrester Street, Kingsgrove, NSW, 2208what screen is this? for what model and make?Kenneth The monitor MSI OPTIX G27C4Renefull model pleasedesktop monitor?we don't do desktop monitorKenneth Model OPTIX G27C4 Yes desktop minitorOk thanks.
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Need replacement screen for hp x360 15-br124tx

ReneHi, Can I help? kyleNeed replacement screen for hp x360 15-br124txRenelet me check thisTouch screen repair @ $440 exc gst (includes LCD + Touch screen with repair)with pickup and and return @ $40 (Optional)3-4 weeks ETA for the part require
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Are you based in Australia

ReneHi, Can I help? nAre you based in AustraliaReneyesC7 / 13-15 Forrester Street, Kingsgrove, NSW, 2208nIm looking for a price on a replacement screen for my laptopRenelaptop details please? model and makenIt is Hp 360 pavilion 14-cd0016tu1ReneFHD Screen >>https://www.laptoplcdscreen.com.au/hp-pavilion-x360-14-cd-series-replacement-laptop-lcd-touch-screen-digitizer-assembly.htmlHD Screen >>https://www.laptoplcdscreen.com.au/hp-pavilion-x360-14-cd-series-replacement-laptop-lcd-touch-screen-digitizer-assembly-with-bezel.htmlnWhat is the difference between the fhd..and hdReneresolutionResolution: 1920 x 1080 (WUXGA FHD)Resolution: 1366 x 768…
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Hi I’m looking for a replacement screen for my HP ProBook 430 G5 13.3in HD Touch i5 8250U 256GB SSD Laptop (2WJ88PA). It’s cracked but still usable.

ReneHi, Can I help? AudreyHi I'm looking for a replacement screen for my HP ProBook 430 G5 13.3in HD Touch i5 8250U 256GB SSD Laptop (2WJ88PA). It's cracked but still usable.Renelet me checkAudreyThanksReneunable to source the touch screen for this model part number is L01073-001can only get the screen panel , non-touch1AudreyOkay, can you tell me…
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VN7-593G-71LQ

JordanHihi huss,looking for a screen for an acer. S/n:NHQ....Model no:vn7-593g-71lqHussacerAspire VN7-593GHusshttps://www.laptoplcdscreen.com.au/acer-aspire-vn7-593g-73cp-nh-q24sa-007-replacement-laptop-lcd-screen-panel.htmlin stock FHD ScreenJordancheers, I'll quote my client and get back to you guysHusscheers
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Lenovo Thinkpad T490 20n2-s07g00 screen

HussHi, Can I help? Mitchell20n2-s07g00do you have a screen for this lenovoHussChecking this for you, won't be long.MitchellthanksHussin stock https://www.laptoplcdscreen.com.au/lenovo-02dc316-replacement-laptop-lcd-screen-panel.htmlThanks, if you have any other questions please come back.Take careAnything else I can help you with?
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Lenovo IDEAPAD 130-15IKB

IT Tools Pty LtdHi, Can I help? Mianhi, i need a laptop screen replacement?Husssurewhat model laptop?MianMian is sharing a file with you. 20200719_150433.jpg - (Size:1.87 MB)Mian is sharing a file with you. 20200719_145803.jpg - (Size:6.48 MB)HussChecking this for you, won't be long.MianthanksHussThis is in stock. https://www.laptoplcdscreen.com.au/lenovo-ideapad-130-15ikb-replacement-laptop-lcd-screen-panel-1366-x-768.htmlplease click link aboveMianI think it is the onethanks, i will let u knowHusscheers
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yes i need acer N17W5 Acer spin SP314-52 hinge

IT Tools Pty LtdHi, Can I help? haydenyes i need acer N17W5 hinge2:27:06 PMHussdo you have SNID or SN ?2:27:54 PMhayden913003149662:31:15 PMHussChecking this for you, won't be long.2:32:24 PMhaydenthanks huss2:42:10 PMHussI will have to email you back re this.2:54:57 PMinfo@techrevive.com.au is OK?2:55:04 PMsorry please see link below2:58:05 PMhttps://www.laptopparts.com.au/search/SP314-52%20hinge 
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Hi – how much do you charge for a surface pro 3 screen replacement?

ReneHi, Can I help? ViranHi - how much do you charge for a surface pro 3 screen replacement?We have 3 surface pro 3's which will need replacingReneMicrosoft Surface Pro 3 screen repair $350 + $40 pickup and return (Optional)ViranCan we make a deal on $1000 for all 3 being replaced? + $40 pick up and return?Rene$350 is…
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Price on Toshiba satellite pro r50c keyboard

IT Tools Pty LtdHi, Can I help? alan rogersprice on Toshiba satellite pro r50c keyboardHussplease provide model PS....-....alan rogersPS562A-OO1OO1 / PS562A-001001, not sure if Os or 0s. HussChecking this for you, won't be long.in stock https://www.laptopparts.com.au/toshiba-satellite-pro-r50-c-r50-c-0gc-tecra-z50-c-a50-c-replacement-laptop-keyboard.htmlpls click link to view / orderalan rogersTHANKSHusscheers
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Lenovo Idea 330S adpater charger

HussHi, Can I help? ServiceHelloa power supply for a laptop but the only details i have for the laptop arelenovo ideapad330S-40HussChecking this for you, won't be long.do you have more details about the laptop, SN or MTM ? I can find 330S-14 but not 40Servicedo sorry i dontthe client through out the old PSU and all…
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Macbook Air A1466 lcd screen DIY

IT Tools Pty LtdHi, Can I help? ErichiI'm looking at 13.3" A1369 A1466 DIY Screencan you please tell me how much it is? I only see the price for the 11.6"thank youHussyou are after panel only or complete display?Ericah i see. I think panel should sufficeI think I can see a separate listing for $272.80 for…
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Macbook pro 13 2012 A1425 display

IT Tools Pty LtdHi, Can I help? Carol HiCan I get a replacement cost for a Macbook screen. MacBook Pro 13-Inch "Core i5" 2.5 Retina 2012. serial number C02...HussChecking this for you, won't be long.Carol taHusscomplete display $1100. Better invested towards a new machine if you ask me.Carol thanks Huss. will let the customer know. ETA…
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Can I get my laptop repaired?

IT Tools Pty LtdHi, Can I help? Tiash VaidyaCan I get my laptop repaired?Husssure, model and what is the issue?Tiash VaidyaLenovo Y50-70Model 20378Husswhats the problem?Tiash VaidyaBackcase unhinged and screen not workingHusswe will need to inspect and check what parts are neededTiash VaidyaWhen can I bring it for inspection?Husswe are open, Monday to Friday 9 - 5:30any…
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If i pay for aus wide installation and return what is the approx turn around time?

IT Tools Pty LtdHi, Can I help? Nathanhi if i pay for aus wide installation and return what is the approx turn around time?Husswhat part are we repairing?hello3-5 business daysNathanHP L23211-001 Replacement Laptop LCD Screen Panelhttps://laptoplcdscreen.com.au/hp-l23211-001-replacement-laptop-lcd-screen-panel.htmlHussChecking this for you, won't be long.3-5 business daysNathanok thanksHusscheers
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I get a lenovo y50-70 screen cracked

IT Tools Pty LtdHi, Can I help? suni get a lenovo y50-70 screen crackedneed repair itRenecan i get also the mtm model type or the serial pleasesunCB....serial numberReneserial looks incorrect im receiving errorcan i get also the mtm please or model typesun59433852thats mtmmodel typeis y50-70Renecheckingcan you confirm if screen is FHD 1920x1080or a UHD screen 3840x2160sunfhdReneFHD…
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