Category Archives: Chat Transcript

In this category we will include chat transcripts with our customers. This includes what our techs think of specific problems and how they the solutions. If you have any questions please drop us a line or live chat to one of our techs. Hope this helps some users troubleshoot.

Hi do you have a keyboard for the HP Notebook – 15-bs084tu

ReneHi, Can I help? SalimHi do you have a keyboard for the HP Notebook - 15-bs084tuRenelet me check thisSalimokReneconfirm product number? 2BD91PA or 2BD91PARSalim2BD91PARenekeyboard comes with the topcase / palmrest assembly. part number is 925010-001. installation $100 Pickup and return is $40.https://www.laptopparts.com.au/hp-15-bs066nr-1wp53ua-replacement-laptop-top-case-with-keyboard-925010-001.htmlSalimOk thanksReneyou're welcome
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Acer SPIN 5 SP513-52N-58E1 Touch and lcd back repair

Hi, Can I help? IT HiAcer SPIN 5 SP513-52N SNID 82...Acer, can i get a quote on complete LID inc FrameHussChecking this for you, won't be long.this does not come as complete assembly / hinge up. Genuine is touch + LCD + frame Generic comes without frame, lcd back cover is a separate partIT okHussgeneric $389…
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hp 11-ad010tu LCD DIY

HussChecking this for you, won't be long.https://laptoplcdscreen.com.au/hp-pavilion-x360-11-ad010tu-1zu93pa-replacement-laptop-lcd-touch-screen-panel.html ETA 3-5 days Reseller price $286.37 ex GST. Free freightAnything else I can help you with?EstherokThanksHusscheers
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I have an ASUS UX31A notebook. My screen is broken. what is the repair cost?

IT Tools Pty LtdHi, Can I help? James I have an ASUS UX31A notebook. My screen is broken. what is the repair cost?Renelet me check thistouch screen?James yesReneTouch screen repair @ $350with pickup and return @ $40 (Optional)James How do we organise it?I am at Level 1, 4......Renei can organize for you.. please provide details.. Please note…
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Hi after a price for new screen for a Acer Notebook Spin 1 SP111-32N Model N17H2 (TOUCH SCREEN)

T Tools Pty LtdHi, Can I help? Nicole Hi after a price for new screen for a Acer Notebook Spin 1 SP111-32N Model N17H2 (TOUCH SCREEN) Thanks NicoleRenecheckingScreen $360 inc gst free freight . ETA 4-7 days. Installation $100. Pickup and return is $40. https://laptoplcdscreen.com.au/acer-spin-1-sp111-32n-nx-grmsa-004-replacement-laptop-lcd-touch-screen-panel.htmlTouch Screen assembly (LCD + Touch)Nicole thank youReneyou're welcome
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Asus UX31E DC Jack and Keyboard repair quote

IT Tools Pty LtdHi, Can I help? DeanHeyNeed estimate to repair ASUS UX31Husswhat is wrong with the laptop?DeanZen book UX31E keyboard replace.HussChecking this for you, won't be long.DeanSame time replace DC jackHussdo you have the black or silver keyboard?DeanOption 2 Supply only Keyboard and DC jackSilver no backlitHussOK, here are the prices.Keyboard I can do @…
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I need a repair for a lenovo yoga 530. It needs screen repair and a hinge.

IT Tools Pty LtdHi, Can I help? HelenI need a repair for a lenovo yoga 530. It needs screen repair and a hinge.ReneMTM please? found this at baseHelenMTM 81EK00S5AURenecheckingtouch screen right?HelenyesRenetouch screen repair @ $410Hinges @ $125Helenok thankswill just check if its worth repairingReneis there anything i can help?
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Hi I am after a touch panel for a acer spin sp314-51-52yx

Hi, Can I help? shaneHi I am after a touch panel for a acer spin sp314-51-52yxHusshttps://laptoplcdscreen.com.au/acer-spin-3-sp314-51-52yx-replacement-laptop-lcd-touch-screen-with-glass-digitizer-without-frame-bezel-generic.html$367, free freight. This is more a tech job, not possible to DIY. Installation is $154 including pickup and return3:09:18 PMtouch + lcd3:09:21 PM
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HP SPECTRE X2 1PM41PA Replacement Laptop LCD Touch Screen Panel

IT Tools Pty LtdHi, Can I help? CallumHP SPECTRE X2 1PM41PA Replacement Laptop LCD Touch Screen Panelhow much is this part?HussChecking this for you, won't be long.$465 + $154 installation, pickup and return. Price inc GST. free shipping if you buy screen only. https://laptoplcdscreen.com.au/hp-spectre-x2-1pm41pa-replacement-laptop-lcd-touch-screen-panel.htmlETA 2-4 weeks
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Just looking for quote for screen and installation

IT Tools Pty LtdHi, Can I help? dalesure just looking for quote for screen and installationThe Serial Number is 8.....And the Product ID is 4TG76PA#ABGHP PavillionRenelet me check thishttps://laptoplcdscreen.com.au/hp-pavilion-x360-14-cd-series-replacement-laptop-lcd-touch-screen-digitizer-assembly-with-bezel.htmllink above..dalethanks for the infoRene$350 for the screen (LCD + Touch Screen with Bezel)$154 for installation, with pickup and return
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We have a HP- BW025AU laptop that needs a LCD screen replacement. Please advise on cost…

IT Tools Pty LtdHi, Can I help? Quennie We have a HP- BW025AU laptop that needs a LCD screen replacement. Please advise on cost... thank youRenecheckingHP 14-BW025AU?Quennie YesReneor 15-BW025AU?https://laptoplcdscreen.com.au/hp-14-bw025au-1xe59pa-replacement-laptop-lcd-screen-panel-1366-x-768.htmllink above... installations is also available in the pageQuennie Great thank you, how much for installation?Renewill you drop off to us or would you like to pickup the…
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I am looking to replace the palmrest/trackpad of a dell 5510 (precision) laptop.

ReneHi, Can I help? Richard MorrisHi Rene, I am looking to replace the palmrest/trackpad of a dell 5510 (precision) laptop. Is that something that you can do?Reneservice tag please?service tagRichard Morris2Z9DN72Renelet me check thispalmrest with trackpad @ $175 inc gst + $16.50 freight inc gst. ETA 2-3 weeksRichard MorrisThanks. Can you do the replacement, and what…
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HP 15-ay044tx screen repair

IT Tools Pty LtdHi, Can I help? DinalHiMy laptot screen hai brokenIts an hpN model.no is15-ay044txHussThere are 2 models 15.6 HD and 15.6 FHDif you drop off HD is $150 and FHD is $200we can repair while you waitwe can also do pickup and return @ $40 if yo likeDinalDinal is sharing a file with you. 15790601204155355722784405989471.jpg - (Size:5.09 MB)Model.no 15-ay044txHussyes…
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Just after a quote to replace a battery on MacBook Pro (Retina, 13-inch, Early 2013).

IT Tools Pty LtdHi, Can I help? LukeJust after a quote to replace a battery on MacBook Pro (Retina, 13-inch, Early 2013).battery will get down to roughly 80% then shuts downHussThanks for contactinggenuine battery + install is $250LukeWould you recommend genuine? Is the generic much cheaper?Hussgenuine is much batteryand generic is only around $50 cheaperLukeok, excellent.…
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I have a ASUS S500C and the hinges have broken off the lid, Do you sell the lid?

Chat Transcript  IT Tools Pty LtdHi, Can I help? KeithI have a ASUS S500C and the hinges have broken off the lid, Do you sell the lid?HussChecking this for you, won't be long.have the complete model number S500C.-....KeithWhere do I find it?Hussbase of laptopKeithAll it says is Notebook PCS500C Notebook PCHussthere should be another numberfor example…
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Need a macbook air A1466 13″display replacement serial number FV…

Chat Transcript   IT Tools Pty LtdHi, Can I help? Jacob Need a macbook air A1466 13" 2015 display replacement serial number FV....HussChecking this for you, won't be long.Panel only $245.42 + freight (very hard to replace) Repair service including pickup and return $399 https://laptoplcdscreen.com.au/apple-macbook-air-a1466-replacement-laptop-lcd-screen-display-panel.html Complete display (Hinge up) $666.9 https://laptoplcdscreen.com.au/apple-macbook-air-a1466-2013-2014-2015-2016-2017-replacement-laptop-display-assembly-new.html
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I am looking for a replacement screen for my Dell laptop. It is cracked. model Dell G3 3579

Hi, Can I help? JessieI am looking for a replacement screen for my Dell laptop. It is cracked. Service tag GM....HussChecking this for you, won't be long.JessieThank youHussin stock  https://laptoplcdscreen.com.au/dell-xnhvp-replacement-laptop-lcd-screen-panel.htmlJessieThank you. The pick up and return, is this you collect fit and return? I am based in WA.Husscorrect. we pickup Aust wideJessieAwesome. How long to replace screen?Husswith…
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Surface Pro 4 Screen repair

Chat Transcript   HiHussHi, Can I help? JayHiI need to replace screen on Surface pro 4Husssure, can helpScreen repair is $350. Pickup and return +$40Aust wideJaycan i drop it off myself?Husssure.C7 / 13-15 Forrester StrKingsgrove, NSW, 2208Open Mon - Fri 9 - 5:3002 8081 2555Jaydo you give some warranty?Huss12 monthsJayIs tomorrow a good day to do it?also,…
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I am chasing a full back cover assembly / LCD for a HP 11-k059TU

Chat Transcript IT Tools Pty LtdHi, Can I help? Laura i am chasing a full back cover assembly for a HP 11-k059TUHusslcd back cover?Laura Top Cover? Sorry i never know the right terminology. The LCD touch screen assemblyThe screen is cracked so it looks like we need the whole assemblyHussdo you have a SN??Laura yepS/N:8C....HussChecking this…
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I am after repair for left Speaker for a HP Spectre HP SPECTRE X360 – 15-BL012DX

Chat Transcript  IT Tools Pty LtdHi, Can I help? YanniHiI am after the left Speaker for a HP Spectre HP SPECTRE X360 - 15-BL012DXSerial Number : 5C.....Product Number : Z4Z35UARPN should be:913009-001Sorry the right speaker not the left oneHussChecking this for you, won't be long.YanniPN for the RH speaker 913008-001Hussonly available use $120, ETA 3-4 weeks,…
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MSI MS-16gd replacement screen

Chat Transcript IT Tools Pty LtdHi, Can I help? WayneMSI MS-16gd replacement screenHusswhats the laptop make and model?WayneMs 16gd lcd screenMsiHussthere should be another model as well..WayneWayne is sharing a file with you. 1574833546480564660268057485209.jpg - (Size:2.43 MB)Husshttps://laptoplcdscreen.com.au/msi-ms-16gd-replacement-laptop-lcd-screen-panel.htmlthis is the one you needWayneOk tyHusscheersWayneHow much delivered to Albion Park nswHuss$15 exnext dayWayneKoolHusscheers
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