Pickup and return process outside Sydney Metro

repair pickup-return process sydney

Repair Pickup-return process outside Sydney Metro

So you have filled out the booking form, what happens next.
This is only for the interstate customer, for Sydney Metro customers please click here.

We will contact you by phone to confirm your job, then the following will take please:

  1. We will ask you to package your laptop/device in a box with sufficient padding such as bubble wrap. Click here to see advice on how to package my device. We will also ask you to designate a time when you would like your device to be picked up. We will require a 4 hours window being (9 am - 1 pm or 1 pm to 5 pm).
  2. Our staff will email you a connote and a manifest from our courier. Attachment comes as PDF files in one email. If you do not receive the email, please check junk mail/spam folder. Currently, Startrack, previously known as AAE / Australia Air Express, is our courier partner.
  3. Print both documents, the connote it has the sender and receiver address to have adhered to the box, connote looks like this:

Screen Shot 2016-08-11 at 2.06.09 PM

4. Manifest is to be signed by the driver and filed as proof of pickup, and it looks like the image below:

Screen Shot 2016-08-11 at 2.10.37 PM          5. Once this is complete and your device is picked up, you will receive an update when the device is received, repaired and couriered back.

 

If your device is not picked up on the agreed time, please make sure you call star track at 13 2345. Quote your connote or booking number. If it still not picked up, please let us know and we will follow up.

You can track your parcel online at www.startrack.com.au, enter the connote number.

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