| IT Tools Pty Ltd | Hi, Can I help? | |
| James | I have an ASUS UX31A notebook. My screen is broken. what is the repair cost? | |
| Rene | let me check this | |
| touch screen? | ||
| James | yes | |
| Rene | Touch screen repair @ $350 with pickup and return @ $40 (Optional) | |
| James | How do we organise it? | |
| I am at Level 1, 4…… | ||
| Rene | i can organize for you.. please provide details.. Please note ETA of the part require is 2-3 weeks | |
| also your contact number please? | ||
| and your email? …… | ||
| James | Ok. 04……. is my phone. You now have my details. When would it be collected? | |
| Rene | if i organize today..courier should arrive to you tomorrow during business hours..if not please let us know so we can re-book asap for the next day | |
| James | Ok. Courier comes to level 1 reception during business hours is fine. | |
| Rene | will organize this now for you, you should received an email shortly containing connote details | |
| James | ok thanks. | |
| Rene | you’re welcome James.. |
