| IT Tools Pty Ltd | Hi, Can I help? | |
| Nicholas | My laptop screen has popped out in one edge. It still works but I’ve turned off. Also looks like a screw is out of a hinge. Wanted to see if this is something you can help with? | |
| Huss | sure | |
| what model is your laptop? | ||
| Nicholas | HP Pavillion | |
| x360 Convertible | ||
| Huss | pls provide Serial number or product number | |
| bith found on base | ||
| both | ||
| Nicholas | Serial number : 8C….. | |
| Product id: 4BU39PA#ABG | ||
| Huss | Checking this for you, won’t be long. | |
| can you send me a photo of the damage? | ||
| Nicholas | OK I can send a photo if you’d like also? | |
| Good timing.. | ||
| Huss | Pls | |
| Nicholas | Nicholas is sharing a file with you. IMG_4749.jpeg – (Size:1.56 MB) | |
| Nicholas is sharing a file with you. IMG_4748.jpeg – (Size:1.5 MB) | ||
| Nicholas is sharing a file with you. IMG_4747.jpeg – (Size:2.23 MB) | ||
| Nicholas is sharing a file with you. IMG_4746.jpeg – (Size:2.42 MB) | ||
| Nicholas is sharing a file with you. IMG_4745.jpeg – (Size:1.65 MB) | ||
| Nicholas is sharing a file with you. IMG_4744.jpeg – (Size:1.75 MB) | ||
| Huss | OK, checking this | |
| Nicholas | Thank you | |
| Huss | OK | |
| the screen for your laptop is all one part (hinge up) | ||
| so the top half of the laptop | ||
| HP discontinued making this screen (not sure why) | ||
| I can get you it from another supplier | ||
| pull form a new laptop may have some very light marks / scratches on the back $770 Installation $50 if required | ||
| Nicholas | You don’t think you can just snap back in somehow? | |
| As the screen is still working | ||
| Huss | i think there is damage in the back cover that’s why it poped out | |
| yes from the images I can see the back cover is damaged | ||
| I can buy a back cover, refurbished, it is $350, installation for this will be $150 | ||
| better than $800+ still | ||
| Anything else I can help you with? |
