|IT Tools Pty Ltd
|Hi, Can I help?
|My laptop screen has popped out in one edge. It still works but I’ve turned off. Also looks like a screw is out of a hinge. Wanted to see if this is something you can help with?
|what model is your laptop?
|pls provide Serial number or product number
|bith found on base
|Serial number : 8C…..
|Product id: 4BU39PA#ABG
|Checking this for you, won’t be long.
|can you send me a photo of the damage?
|OK I can send a photo if you’d like also?
|Nicholas is sharing a file with you. IMG_4749.jpeg – (Size:1.56 MB)
|Nicholas is sharing a file with you. IMG_4748.jpeg – (Size:1.5 MB)
|Nicholas is sharing a file with you. IMG_4747.jpeg – (Size:2.23 MB)
|Nicholas is sharing a file with you. IMG_4746.jpeg – (Size:2.42 MB)
|Nicholas is sharing a file with you. IMG_4745.jpeg – (Size:1.65 MB)
|Nicholas is sharing a file with you. IMG_4744.jpeg – (Size:1.75 MB)
|OK, checking this
|the screen for your laptop is all one part (hinge up)
|so the top half of the laptop
|HP discontinued making this screen (not sure why)
|I can get you it from another supplier
|pull form a new laptop may have some very light marks / scratches on the back $770
Installation $50 if required
|You don’t think you can just snap back in somehow?
|As the screen is still working
|i think there is damage in the back cover that’s why it poped out
|yes from the images I can see the back cover is damaged
|I can buy a back cover, refurbished, it is $350, installation for this will be $150
|better than $800+ still
|Anything else I can help you with?