| IT Tools Pty Ltd | Hi, Can I help? |
| paul | hi there anyone there | |
| hello? | |
| Huss | yes how can I help? | |
| paul | Hey Huss I have a brand new surfce pro 7, and the there is something wrong with the charging cable. | |
| I suspect the computer rather than the cable – i have tried two seperate cables, and one docking station, and none are charging the devie. | |
| can you guys take a look? | |
| Huss | we can, but there is not much we can do on these. we can repair screens and some models dc jacks. | |
| paul | what is a dc jack – is that the power input? | |
| Huss | However, when repairing the dc jack we have to go in from the screen which means the screen will crack and the repair will end up being costly. for new machines I suggest you go back to Microsoft | |
| paul | can’t do – all closed up THanks. Anyone else you know might have a crack? | |
| Huss | Also if your device is under warranty, I am sure MS will replace it free | |
| if there are no physical damage | |
| paul | ok thanks | |
| Huss | cheers |
