| IT Tools Pty Ltd | Hi, Can I help? | |
| George | Hi I have a HP Elitebook and there are lines on my left hand side, so i think i may need a new screen, its a 15.6 inch, what would be the cost? | |
| Huss | depends on resolution | |
| do you have the complete model or SN? | ||
| hello | ||
| George | hp elitebook 850 G1 | |
| George hp elitebook 850 G1 | ||
| Huss | new screen with install while you wait (if you can drop off) $240 | |
| George | ok when can you do installation? | |
| Huss | Any time 9:30 – 2 or 4:30 – 5:30. Mon – Friday. | |
| I will need to issue a ticket number though, so if you are sure you are dropping off I can do this now. | ||
| George | yes go ahead | |
| Huss | OK, please provide last name and phone number | |
| George | …… | |
| Huss | This is non-touch screen right? | |
| Ticket #5672 , please label your laptop with this number when dropping off. | ||
| Turn around will be 20-30 mins | ||
| George | ok i will be there tomorrow, hopefully in morning | |
| Huss | thanks | |
| will see you tomorrow |
